고객 지원

도움되는 소프트웨어와 서류

• 원격 기술 지원

  원격 기술 지원은 본사의 지원 팀이 인터넷상에서 고객님 컴퓨터 접속을 통해 고객님의 스크린에서 그들의 키보드로 직접 경험하고 계신 문제를 해결해 드립니다.

  원격 지원을 이용하시기 전에 참고하실 점은 본사는 고객님의 개인 정보와 보안을 매우 중요시 하여 본사 개인 정보 정책에 따라 고객님의 개인 정보를 완전하게 기밀 보안 정보로 관리합니다.  

  운영 시스템 선택:

  윈도우 운영 시스템 Mac OS X 운영 시스템

  1. 1"연결" 버튼을 클릭하세요. 연결
  2. 2팝업 윈도우에서 "실행" 버튼을 눌러주세요
  3. 3두 번째 팝업 윈도우에서 "실행" 버튼을 눌러주세요
  4. 4+30-210-374-2504로 연락하시고 "원격 지원"창에 있는 아이디 번호를 저희 직원에게 말씀 해 주시기 바랍니다.

  1. 1"연결" 버튼을 클릭하세요. 연결
  2. 2TeamViewerQS.exe 파일을 다운로드 해 주세요
  3. 3TeamViewerQS Icon.을 클릭하세요
  4. 4TeamViewerQS.app Icon을 클릭하세요
  5. 5"열기" 버튼을 누르세요
  6. 6+30-210-374-2504로 연락하시고 “TeamViewer Quick Support"창에 있는 아이디 번호를 저희 직원에게 말씀 해 주시기 바랍니다.

• 기술적인 문제로 자주하는 질문

  아래에 정보 리스트는 일반적인 기술적인 문제들을 해결 해 드립니다. 만약 문제 해결이 안되는 경우support@iforex.com으로 이메일을 보내주세요.

  고객님의 성명, 전화번호를 간단한 문제 설명과 함께 입력해 주시기 바랍니다.

  기술적인 문제:

  • How do I login to my account?
  • I forgot my password. How can I retrieve it?
  • How do I change my current password?
  • Can I trade on my mobile device?
  • Changing the date and time settings on my PC
  • I cannot see the charts. How do I solve this?
  • How do I read PDF files? I do not have Adobe Reader on my PC.
  • Clear your web browser's cache, cookies, and history
  • How do I clear cache on mobile devices?
  • How can I reinstall the mobile app?

  How do I login to my account?

  Open our Homepage. On the upper part of the screen, click on the 'Login' button and you will reach the Login page. Then, simply enter your username (email address) and password, and click on 'Login' to access the trading platform.

  I forgot my password. How can I retrieve it?

  1. Go to the iFOREX account login page
  2. Click the "Forgot Password" link below the login button
  3. Once you see the "Request a New Password" page, enter your username.
  4. After completing the required steps, you will receive a confirmation message and a confirmation email will be sent to you. Clicking the URL link will lead you to an iFOREX page where you will be requested to choose your new password.

  How do I change my current password?

  In order to change your current password:

  1. Login to your account
  2. Click on 'Change Password' in the 'My Account' tab of the menu bar
  3. Follow the instructions on the 'Change Password' page

  Can I trade on my mobile device?

  iFOREX offers an advanced mobile platform compatible with most smartphones and tablets. For the ultimate mobile trading experience, you're invited to download our innovative, free mobile trading apps.

  Look for iFOREX Trading on the App Store  or on Google Play.

  Changing the date and time settings on my PC

  In some cases, the local date and time settings on your PC might cause login issues. Here is a quick explanation of how you can check and change date and time settings (for Window users).

  1. Click on the clock located in your system tray
  2. Choose "Change date and time settings..."
  3. Choose "Change time zone..."
  4. Please follow the instructions and choose your current time zone (For example, the time zone for India is GMT+5:30)
  5. Click "OK"
  6. Click again on "Change time zone" and make sure it shows the correct time zone
  7. Try to login to the trading platform

  I cannot see the charts. How do I solve this?

  In order to see the charts, simply login to the FXnet platform. If you still can't see the charts properly, please contact us and provide the following information:
  * A screen shot of the error you see on your screen
  * Your browser type and version

  How do I read PDF files? I do not have Adobe Reader on my PC.

  If you have difficulties opening PDF files or if you do not have Adobe Reader installed on your PC, please read the following guide on downloading and installing Adobe Reader.

  Clear your web browser's cache, cookies, and history

  Please note: Clearing your web browser's cache, cookies and history may remove data such as saved passwords, address bar predictions, shopping cart contents, etc.
  While you should clear your web browser's cache, cookies and history periodically in order to prevent or resolve performance problems, you may want to record some of your saved information first.
  Details about browser cache, cookies and history:
  For desktop browsers, you can quickly open menus used to clear your cache, cookies and history. Simply ensure that the browser is open and then select and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
  Note that if the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
  * If you don't see instructions below for your specific version or browser, search your browser's ‘Help’ menu for ‘Clear cache’. If you're unsure what browser version you're using, go to the ‘Help’ menu or your browser's menu and select ’About [browser name]’. If you don't see the menu bar on Internet Explorer and Firefox, press Alt.

  Chrome

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. At the top of the ‘Clear browsing data’ window, click ‘Advanced’.
  3. Select the following:
     ‘Browsing history’
     ‘Download history’
     ‘Cookies and other site data’
     ‘Cached images and files’
     From the ‘Time range’ dropdown menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select ‘All time’.
  4. Click ‘CLEAR DATA’.
  5. Exit/quit all browser windows and re-open the browser.

  Firefox

  1. From the ‘History’ menu, select ‘Clear Recent History’.
     If the menu bar is hidden, press Alt to make it visible.
  2. From the ‘Time range to clear’: dropdown menu, select the desired range; to clear your entire cache, select ‘Everything’.
  3. Next to ‘Details’, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click ‘Clear Now’.
  5. Exit/quit all browser windows and re-open the browser.

  Microsoft Edge

  1. Click the ‘Hub’ icon at the top right corner (it looks like a star with three horizontal lines).
  2. Click the ‘History’ icon (it looks like a clock), and then select ‘Clear all history’.
  3. Select ‘Browsing history’, then ‘Cookies and saved website data’ and then ‘Cached data and files’. Click ‘Clear’.
  4. After the ‘All Clear!’ message appears, exit/quit all browser windows and re-open the browser.

  Internet Explorer 11
  Note:
  On January 12th, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

  1. Select ‘Tools’ > ‘Safety’ > ‘Delete browsing history’.
     If the menu bar is hidden, press Alt to make it visible.
  2. Deselect ‘Preserve Favorites website data’, and select:
     ‘Temporary Internet files’ or ‘Temporary Internet files and website files’
     ‘Cookies’ or ‘Cookies and website data’
     ‘History’
  3. Click ‘Delete’. Once the process is complete, you will see a confirmation at the bottom of the window.
  4. Exit/quit all browser windows and re-open the browser.

  Opera

  1. From the ‘Opera’ menu, select ‘Settings’, then ‘Privacy & Security’ and then ‘Clear browsing data’.
  2. In the dialog box that opens, from the ‘Obliterate the following items from:’ dropdown menu, select ‘The beginning of time’.
  3. Select the following:
     ‘Browsing history’
     ‘Download history’
     ‘Cookies and other site data’
     ‘Cached images and files’
  4. Click ‘Clear browsing data’.
  5. Exit/quit all browser windows and re-open the browser.

  Safari 8 and later

  1. From the ‘Safari’ menu, select ‘Clear History’ or ‘Clear History and Website Data’.
  2. Select the desired time range and then click ‘Clear History’.
  3. Go to ‘Safari’ > ‘Quit Safari’ or press Command-Q to exit the browser completely.

  How do I clear cache on mobile devices?

  Android:
  You have two ways to clear cache: all of your app and web browser cache at once or on a per-app basis.

  1. Open the ‘Settings’ app.
  2. Tap on ‘Storage’ or ‘Storage & Memory’ (the wording differs on various Android version and devices).
  3. Tap on ‘Cached Data’, which displays the amount of cached data on your device.
  4. A popup will appear asking you if you want to ‘Clear cached data’. Tap ‘OK’ to clear all the cache on your device.

  Clearing a specific App Caches on Android
  You can clear the cache from your iFOREX app on your Android device’s browser.
  Simply:

  1. Open the ‘Settings’ app.
  2. Swipe down and tap on ‘Apps’.
  3. From the list of apps, tap ‘iFOREX'.
  4. On the app’s App Info screen, tap ‘Storage’.
  5. On the next screen you’ll see a button that says: ‘Clear Cache’. Tap it to clear the specific app’s cache.

  iPhone 
  Step 1: Delete the Safari cache
  Note: This will log you out of any websites you've signed into.

  1. Open the ‘Settings’ app and scroll down to the 5th group of options (with ‘Passwords & Accounts’ at the top). Tap ‘Safari’ at the bottom of this group.
  2. Scroll down and tap 'Clear History and Website Data'.
  3. Tap 'Clear History and Data'.

  Step 2: Clear app data
  Data stored by other apps can be cleared using the ‘Usage’ option under ‘Settings’.

  1. Tap ‘Settings’ > ‘General’ > ‘iPhone Storage’.
  2. At the bottom of the screen you'll see your apps, arranged by the amount of storage they take up. Tap on ‘iFOREX’.
  3. Check ‘Documents & Data’. If it's using more than 500MB, it's worth deleting and reinstalling the app to clear the space.
  4. Tap ‘Delete App’, confirm and then go to the App Store and download it again. This will be a “clean” install without the data and documents.

  Step 3: Free up memory by restarting your iPhone or iPad

  1. Hold down the power button (at the top or top-right of the device) until ‘Slide to power off’ appears. If you own an X-series iPhone, you'll need to hold down both power and volume up until the slider appears.
  2. Swipe the power off slider.
  3. Wait until the device has fully powered down, then press and hold the power button to turn on the iPhone again.

  
  Mobile browsers
  Android
  The steps to clear your cache, cookies and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu.

  1. Go to ‘Settings’ and choose ‘Apps’ or ‘Application Manager’.
  2. Swipe to the ‘All’ tab.
  3. In the list of installed apps, find and tap your web browser. Tap ‘Clear Data’ and then ‘Clear Cache’.
  4. Exit/quit all browser windows and re-open the browser.

  Chrome for Android

  1. Tap ‘Chrome menu’ > ‘Settings’.
  2. Tap ‘(Advanced) Privacy’.
  3. From the ‘Time Range’ dropdown menu, select ‘All Time’.
  4. Check ‘Cookies and Site data’ and ‘Cached Images and Files’.
  5. Tap ‘Clear data’.
  6. Exit/quit all browser windows and re-open the browser.

  Safari for iOS

  1. Open your ‘Settings’ app.
  2. Tap ‘Safari’.
  3. Tap ‘Clear History and Website Data ‘and confirm.
  4. Exit/quit all browser windows and re-open the browser.

  Chrome for iOS

  1. Tap ‘Chrome menu’ > ‘Settings’.
  2. Tap ‘Privacy’.
  3. Tap ‘Clear Browsing Data’.
  4. Choose the data type you want to clear.
  5. Tap ‘Clear Browsing Data’.
  6. Exit/quit all browser windows and re-open the browser.

  How can I reinstall the mobile app?

  Android devices

  1. On your Android phone open Google Play Store 
  2. Tap ‘Menu’  ‘My apps & games’  ‘Library’.
  3. Tap the app name.
  4. Tap ‘Uninstall’.
  5. Once it’s uninstalled, click ‘Install’ in order to restore it.

  iPhone devices

  1. Tap and hold the app to uninstall it. You will see all app icons start to shake.
  2. Tap ‘X’ in the corner of the app.
  3. Tap ‘Delete’.
  4. Press your device's ‘Home’ button to re-lock your screen.
  5. Launch the ‘App Store’ app.
  6. Tap your photo to launch your account.
  7. Tap ‘Purchased’.
  8. Search for the app and tap to install it.

   

  추가 정보:

  1. 통화 가격, 환전 시스템, 통화 전망, 차트 또는 웹 사이트에서 이용 가능한 정보들을 포함한 다른 iFOREX 온라인 웹 사이트 내용을 이용하시기 원하시면 본사info@iforex.com으로 고객님의 성명, 전화번호와 간단한 고객님의 요청 내용을 보내주시면 최대한 빠른 시일내에 연락드리겠습니다. 
  2. iFOREX는 빠르고 효과적인 고객 서비스 수준을 유지하기 위해 항상 최선을 다하고 있습니다. 고객 서비스 품질 향상을 위해 고객님의 건의사항을 환영합니다. 때로는 건의사항에 대한 즉각적인 실행이 이루어 지지 못해도 고객님의 건의에 대해 감사하게 생각하며 적용 가능한 본사 R&D 계획 파일에 고객님의 아이디어를 보유합니다. 고객님의 건의사항은 본사 support@iforex.com.으로 보내주시기 바랍니다. 

• 시스템 사양

  현재 지원하고 있는 운영 체제 버전:

  • 안드로이드 5.x 와 그 상위 버전
  • 아이폰 4S와 그 상위 버전
  • 타블렛의 경우 제공되는 모든 기능이 지원되지 않습니다.

  주요사항

  • 휴대전화에서 지원되는 트레이딩 플랫폼의 경우 웹 플랫폼에서 지원되는 기능이 모두 제공되지 않으며, 휴대전화 모델 및 운영 체제에 따라 지원되는 기능이 상이할 수 있습니다.
  • 휴대전화 트레이딩 플랫폼은 운영 체제 버전을 기반으로 지원됩니다. 지원되지 않는 운영 체제를 사용하는 최신 휴대전화에서 프로그램 사용이 가능할 수도 있으나, 해당 운영 체제 버전이 공식적으로 지원될 때까지 프로그램이 지원되는 것으로 간주해서는 안됩니다.
  • 휴대전화에서 지원되는 트레이딩 플랫폼은 매개체 / 모델 / OS 등의 조합을 개별적으로 인증하지 않습니다. 위에 표기된 운영 체제 버전이 지원되는 것으로 간주하며, 호환성 문제가 발생할 경우 신속히 문제를 확인하여 해결할 수 있도록 최선을 다하고 있습니다.

  휴대전화 트레이딩 플랫폼 이용하기

  trader.iforex.com 으로 접속하시고 로그인하세요.

  * 블랙베리와 같이 지원되지 않는 휴대전화를 사용하고 계시는 경우 웹 플랫폼으로 자동 연결됩니다.

• iFOREX 계정 서류

  • 고객 동의서

  부속 서류

  • ​주문 실행 정책
  • 에이전트 임명
  • 리스크 경고
  • 개인정보 처리방침
  • 이율 지급 체계
  • 주식 파생상품 부록을
  • 최종 사용자 라이센스 동의서

   

• 데이터 보호

  • GDPR 요청 양식

• 유용한 소프트웨어

  • Adobe Acrobat

    Adobe Acrobat

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